Cancellation Policies

Visit Cancellation Policy

We ask for at least 48 hours' notice to cancel or reschedule, whether you're a member or not. This helps us keep appointment times available for others who need them.

Cancellations with less than 48 hours' notice or No Shows are subject to a $50 fee, charged to the payment on file.

Membership Cancellation Policy

Good Energy memberships run on a 12-month term and renew automatically each year. To stop automatic renewal, we ask for written notice at least 30 days before your current membership year ends.

Because pricing and included visits are structured around the full year, we're not able to cancel a membership for convenience partway through a term. Early release from the remaining commitment is available in specific circumstances — relocating outside our service area, a qualifying medical situation, or in the event of a Member's death — with documentation.

Membership fees are billed monthly and are non-refundable once paid, and included visits and benefits don't carry over between membership years.

Please review your membership agreement for your exact cancellation terms and processes.